FAQs
How do I sign up with Re:start?
You can create your account in minutes:
1. Download the Re:start app. Free app available on App Store or Google Play.2. Fill out an application for a card. Take a picture of your ID and a selfie. 3. Ready! If approved, you will have access to all banking operations.4. Wait for card delivery. We will deliver the card free of charge to the address you indicated.
To open an account:
You must be 18 years of age or olderHave a government-issued photo identification document: it could be a driver's license (DL), identification card (ID), US Passport, Green Card, or Employment Authorization CardSSN or ITIN numberA US phone numberA US address where you can receive your Re:start card (P.O. boxes are not valid)
* Sometimes, we may ask you to provide additional details if we are unable to verify your identity.How do I sign up with Re:start if I am a Ukrainian refugee?
If you are a refugee from Ukraine in the USA and want to open an account with us:
1. Download the Re:start app.
2. Prepare the documents: Ukrainian travel passport, I-94, Travel authorization, or I-797 TPS form.
3. Go to the application and click Sign Up.
4. Provide the necessary information about yourself.
5. When you get to the page where you can choose SSN or Refugee, select Refugee and enter your A-number.
6. Send the necessary photos.
7. Wait for the bank's decision on your account.
8. Ready!
Video instruction in EN or UA.How much will it cost me?
With Re:start, opening an account is FREE of charge. We do not charge any monthly maintenance fees, and we offer FREE card delivery, plus fee-free cash withdrawals from more than 30,000 ATMs nationwide. You can find more information about the fee schedule here.
Can I use my Re:start card outside of the United States?
Yes! You can continue to use your Re:start card abroad anywhere Visa is accepted. Foreign transaction fees may apply. You can find more information about the fee schedule here.
How do I set up Direct Deposit?
When you sign up for Early Pay Direct, you'll get paid up to 2 days sooner than traditional banks. That can give you a couple of extra days to pay bills or buy things you need earlier.
Also, you can download the Direct Deposit form in the "More" section inside the app. Early direct deposit is an automatic feature when you set up direct deposit with Re:start. No extended hold applies to direct deposit!
Simply log in to the Re:start app on your phone, then choose Accounts > Set Up Direct Deposit > and follow the instructions:
1. Review the Welcome Screen, which informs you what information is and is not being accessed on your behalf.
2. Search for and select your employer or payroll provider from the Employer/Payroll Search Screen.
3. Provide your credentials and any additional personal information required to authenticate your payroll account as part of the login screens.
4. Select the preferred amount/percentage of the paycheck for direct deposit into the Re:start account at your financial institution.
5. Confirm the changes to the Direct Deposit setup.
6. Press Return to Re:start app.
And voila! You're done. A direct deposit is now set up.How do I file a dispute?
If you noticed an unauthorized transaction in your account and haven’t filed a dispute yet, please get in touch with one of our agents in the Live Chat.
A dispute form will be sent to you by email. Please fill it in and send it back.
You can ask for updates no earlier than 10 business days. This is how long it usually takes. However, in some cases, disputes can take up to 120 days.
If the dispute is in the merchant's favor, a letter will be sent to the account holder. If it is in the account holder's favor, they will receive the funds.How do I reset my card pin?
To reset or change your PIN, please call our hotline number on the back of your card. Choose Existing account > Activate Card or Change Your Pin Code and follow the instructions from the automated system.
What if I need a card replacement?
If, for some reason, you need to request your card replacement, please do so by calling the number on the back of your card: Existing account > Blocked card (#3), or request a replacement by contacting the operator in Live Chat.
Your old card will be blocked, and a new digital card will appear in your account in 1-2 business days after the request. If you have any balance on your account, it will be transferred automatically to your new card.
Physical card delivery usually takes 10-15 business days, but you can still activate and use your digital card.How can I deposit my check?
With Re:start, you can use your smartphone to scan paper checks remotely. Please make sure you signed the back of your check and write: "For Re:start Deposit Only."
To complete this action, choose Deposit > Check Deposit > Select an account, where the funds should go > Take a picture of the front of the check and make sure the information was scanned correctly > Take a photo of the back of the check and make sure the information was scanned correctly (please double check that there are no error messages and that the amount is displayed correctly) > Submit.
The amount of your deposit will appear in Current Balance, and then in Available Balance after the check is processed (it typically takes about 7 business days).What are my account limits?
"Move Money" or "Plaid" limitsInto account:● Daily transfer limit is $600● Single transfer limit is $600● Monthly transfer limit is $6000
Out of account:● Daily transfer limit, $300● Single transfer limit, $200● Monthly transfer limit $4000
* ACH transfers may take up to 3 business days to process.* Names on both of the accounts should be the same.* You can make up to 5 transfers per day.
Mobile check deposit limitsLimit to mobile check deposit:● $2,001 per deposit● $2,501 per day● $12,501 for 30 days
The debit card purchases limit● The debit card purchases limit is $2000 per day.
ACH transactions limitsIt is no limit for in-account transfers.The limit to out-of-account transfers is your available balance.
Cash withdrawals limitsThe daily limit on withdrawals - is $500When will my mobile check deposit be available to use?
Please keep in mind that for account security purposes, all checks are subject to the bank's extended seven-business-day hold.
This means that your deposit will show up on the account as Current Balance within 1 business day, but it will become Available Balance within 7 business days from the day of deposit (weekends and holidays not included).When will I receive my card?
Once your account is approved, your plastic Re:start debit card will be mailed to the address you provided at registration.
Card delivery usually takes 10-15 business days, but you can activate your digital card right away and start using it for purchases!
Please reach out to our customer support if you don't receive your card within 15 business days. We'll make sure you're taken care of right away.How do I load my card?
How to add money to your card:
1. ACH Transfer
2. Remote Check Deposit
3. Direct Deposit
4. Venmo Transfer
5. Transfer money between YOUR accounts via Move Money (Plaid service in our APP).
6. Cash at Walmart customer serviceWhat if I still have questions?
You have a few options:
1. You can ask your questions by clicking a chat bubble icon in the bottom right corner of this page. Our friendly team will reach out to you with an answer as soon as possible.
2. Use the Live Chat icon inside your Re:start app.
3. Search for answers in our Articles (Live Chat icon).
4. Call our hotline at 844-651-0707.
5. You can also email any questions you may have to .moc.knabtratser%40troppus
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HEADQUARTERS • Re:start Financial Inc.5316 W US Hwy 290 Service Rd Ste 300, Austin, TX 78735, United States